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Refund Policy

1. Overview
At 1031-tax.com, we strive to provide high-quality tax compliance services to our customers. This Refund Policy outlines the circumstances under which you may be eligible for a refund. By purchasing our services, you agree to the terms outlined below.

2. General Refund Eligibility

2.1 Full Refund (Within 30 Days, Before Document Submission)

  • If you request a refund within 30 days of purchase and before submitting any documents for tax calculation, you are eligible for a full refund.

2.2 No Full Refund (After Document Submission)

  • Once documents are submitted and processing begins, a full refund is unavailable due to incurred time and effort. Partial refunds may be considered case-by-case based on work completed.

3. Guarantee-Based Refunds

3.1 Maximum Tax Benefit Guarantee

  • If we fail to maximize your tax benefits and miss savings, we will amend your return or issue a full refund.
  • Condition: You must provide evidence (e.g., another CPA’s work or calculations) of missed savings, based on the documents you submitted.

3.2 100% Accurate Calculations Guarantee

  • If our calculation error causes penalties, we will pay the penalties and refund any associated Service fees.
  • Condition: Errors must be proven as ours, not due to misinformation or inaccurate documents from you.

3.3 Complete Delivery Guarantee

  • If we start your tax return and cannot complete it due to our failure, we will issue a full refund, no questions asked.
  • Condition: Incompletion must result from 1031-tax.com, not your request to terminate after work begins.

4. How to Request a Refund
To initiate a refund request, please contact our support team at Support@1031-tax.com with the following details:

  • Your full name and order details
  • The reason for your refund request
  • Confirmation that you have not submitted any documents (if applicable)

Once your request is received, we will review it and respond within 5-7 business days. Approved refunds will be processed using the original payment method.

5. Exceptions

  • Refunds will not be granted after document submission, except in cases of service errors or issues caused by 1031-tax.com.
  • Chargeback claims filed through your payment provider instead of following this refund process may result in service suspension.

6. Changes to This Policy
1031-tax.com reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website.

For any questions, please reach out to us at Support@1031-tax.com.

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